Thank you for choosing Mahakali Tour & Travels Pvt. Ltd. for your travel needs. We aim to provide exceptional service and ensure your satisfaction with every aspect of your journey. However, we understand that circumstances may arise where you need to request a refund or make changes to your booking. Please review our refund and returns policy below:
1. Cancellation Policy:
- Cancellation requests must be submitted in writing via email to Contact@mahakalitourtravels.com.
- The cancellation policy varies depending on the type of booking and the terms and conditions of the specific travel package or service booked.
- Some bookings may be non-refundable or subject to cancellation fees imposed by airlines, hotels, or other service providers. These fees will be outlined at the time of booking.
- Refunds for cancellations will be processed based on the terms and conditions of the booking and may be subject to administrative fees.
2. Refund Policy:
- Refund requests will be considered on a case-by-case basis and are subject to the terms and conditions of the booking.
- Refunds, if applicable, will be processed to the original form of payment used for the booking.
- Processing times for refunds may vary depending on the payment method and financial institution.
3. Changes and Amendments:
- Changes or amendments to bookings may be possible, subject to availability and the terms and conditions of the booking.
- Additional fees may apply for changes or amendments to bookings, including but not limited to airline change fees, hotel amendment fees, and administrative fees.
4. Travel Insurance:
- We strongly recommend purchasing travel insurance to protect your investment in case of unforeseen circumstances, such as trip cancellations, medical emergencies, or travel disruptions.
5. Contact Us: If you have any questions or concerns regarding our refund and returns policy, please contact us at Contact@mahakalitourtravels.com. Our customer service team will be happy to assist you.
Note: This refund and returns policy applies only to bookings made directly through Mahakali Tour & Travels Pvt. Ltd. For bookings made through third-party websites or travel agencies, please refer to their respective refund and returns policies.
Thank you for choosing Mahakali Tour & Travels Pvt. Ltd. We appreciate your business and look forward to assisting you with your travel needs.